Returns & Exchanges

At Satopradhan, we are committed to providing you with the purest natural food products; however, due to the perishable nature of our items, we only accept returns for damaged or incorrect deliveries. Please ensure you notify us within 24 hours of receipt to initiate a resolution for any quality concerns.

Return Process

• 1.
  Inspection and Documentation

  Upon delivery, carefully inspect your package and take clear photographs or a short video of the product and its original packaging if you notice any damage or discrepancies.

• 2.
  Contact Support

  Email our customer care team at [email protected] with your order ID and the documentation of the issue within 24 hours of receiving the shipment.

• 3.
  Verification Process

  Our quality assurance team will review your claim within 48 hours to verify the eligibility for a return or exchange based on the provided evidence.

• 4.
  Resolution and Refund

  Once approved, we will either dispatch a fresh replacement or process a full refund to your original payment method within 5-7 business days.